Refund Policy

Last updated August 26, 2026

TL;DR: try it for free first. Unsay deletes 50 of your messages a week without a card, on the same engine and at the same speed as a paid Pass, so you can judge it before you spend anything. A Pass is digital access, delivered the moment you activate your key, and it is not refundable once activated. If the extension is broken and I cannot fix it, you get your money back.

1. What a Pass is

A Pass is a time-limited unlock of an extension you already have installed. It lasts 7 or 30 days, and the clock starts when you activate your key, not when you buy it. There is no subscription, nothing to cancel and nothing that renews. When a Pass expires, the extension keeps working on the free tier.

2. Try it before you buy it

Unsay is free to install and free to use on up to 50 of your own messages per rolling week, with no card and no account. The free tier runs the same engine at the same pace as a Pass: same deletion speed, same behaviour, same requirements, same results.

Everything you need in order to decide, how fast it goes, how long your conversation will take, and whether it suits the way you work, is therefore available to you for free, before you pay. That is deliberate. It means nobody buys a Pass without having seen exactly what they are buying.

3. When I refund

• A duplicate charge, or a charge you did not make.
• A key that never worked, reported within 14 days of purchase, on a Pass that was never successfully activated.
• The extension is broken for you, and I cannot ship a fix within 7 days of you reporting it.

Write to contact@unsay.me with your order number and the email address you used at checkout. I answer within 2 business days and decide within 5. Approved refunds go back to the original payment method.

4. When I do not refund

Once a key is activated, the access has been delivered and used, so the sale is final. In particular, the following are not grounds for a refund:

• Changing your mind, or having completed the clean-up the Pass was bought for.
• Speed. Instagram and Messenger decide how fast messages can be unsent, not Unsay. Unsay waits 5 to 7 seconds between each message, on the free tier exactly as on a Pass, and that pace is not adjustable. A long conversation takes hours, and that is visible on the free tier before any purchase.
• Your computer or your browser. Unsay is a Chrome extension: it runs on your machine, while your machine is on and Chrome is running. Sleep settings, shutdowns, closed windows, battery and network drops are outside my control.
• The platform limiting your account, pausing deletions, or refusing them, temporarily or otherwise.
• Days you did not use. A Pass is sold as a period of access, not as a number of messages, and unused days are not reimbursed.
• An unsupported setup, such as a browser other than Chrome or a Chromium-based browser, or a platform other than Instagram and Facebook Messenger.
• Buying the wrong one of the two extensions. Instagram keys and Messenger keys are separate. Write to me before activating it and I will sort it out; that is not a refund matter.

5. Right of withdrawal (EU and UK)

Unsay sells digital content that is delivered immediately. By activating a Pass key, you expressly request immediate access and acknowledge that you lose your 14-day right of withdrawal once that access has been delivered (EU Directive 2011/83/EU, article 16(m); UK Consumer Contracts Regulations 2013, regulation 37).

If you bought a Pass and never activated the key, that right is intact: tell me within 14 days and I will refund it. Nothing in this policy removes a statutory right that cannot be waived in your country.

6. Chargebacks

If you open a chargeback or a payment dispute without contacting me first, I contest it with the purchase and activation record, and the licence key and the machine it was activated on are permanently barred from any future Pass. An email is faster than a dispute, and it is the only route where you can actually get your money back quickly.

7. Who takes the payment

Payments are processed by Lemon Squeezy, which acts as merchant of record for the sale. Their own terms and refund handling apply alongside this policy, and any refund I approve is issued through them.

8. Changes to this policy

This policy applies to purchases made on or after the date at the top of this page. A purchase made earlier is covered by the version that was in force on the day it was made.

9. Contact

One developer, one inbox: contact@unsay.me. Order number and checkout email, and you will get a straight answer.